Welcome Federal Credit Union - Privacy Policy Statements

Privacy Policy Statements

Welcome Federal Credit Union (WFCU) is committed to safeguarding your nonpublic personal information, your financial information, and your personal privacy. We take this commitment seriously, and for your protection, we have two privacy policy statements.

Please take this opportunity to view our privacy statements. If you have any questions, please contact us through our feedback form.

Privacy Notice

Web Site Privacy Policy Statement

June 16, 2004

Welcome Federal Credit Union (WFCU) respects the privacy of visitors to our online site. We value your interest in learning more about our programs and services and we are committed to protecting your personal privacy when visiting our web site. When you send us e-mail or a feedback form, we will retain the content of the e-mail, your e-mail address, and our response in order to ensure we have adequately addressed your inquiry and to handle any follow up questions you may have. We will only collect personally identifiable data, such as your name, address, telephone number, or e-mail address, when it is voluntarily submitted to us. The Credit Union will use your personal information as appropriate in the normal course of our business to provide the products and services you requested. We may use the information to contact you. We may refer to the information to better understand your needs and how we can improve our programs and services.

We do not and will not sell or provide your personally identifiable information to third parties for independent use. We may disclose part or all of the information we collect about you with nonaffiliated third parties who provide processing or servicing for your transactions through the Credit Union. We may disclose the information we collect about you to companies that cooperate with us as part of marketing programs or other services.

At the welcomecu.org site, we may use information and statistics in aggregate form to track traffic patterns. This includes the total number of visitors to our site, the number of visitors to each page of our site, and the domain names of our visitors' Internet service providers. No personally identifying information is available in this process.

The Credit Union web site may use a technology called "cookies". A cookie is a token that a server gives to your browser when you access a web site. Cookies are capable of storing many types of data. Cookies help provide additional functionality to the site or help us analyze site usage more accurately. In all cases in which cookies are used, we will not collect personally identifiable information except with your explicit permission.

To provide you with greater access to information, the WFCU web site currently contains links to other sites. The privacy policies and procedures described here do not apply to those sites. When traveling to places linked to our website, remember to read the Privacy Statement and/or User Agreement on any website you visit. While we hope these organizations join us in respecting your privacy, WFCU has no control over and is not responsible for the content or privacy practices of these web sites. We suggest you contact these sites directly for information on their data collection and distribution policies. WFCU does not endorse or guarantee products, services, information, or recommendations provided by linked sites and is not liable for failure of products or services advertised on these sites.

WFCU will attempt to ensure that visitor information is accurate and allow visitors the ability to communicate with WFCU if inaccurate information needs to be changed. If at any time you wish to change or delete the personally identifiable information you have submitted through our web site or if you have any comments or concerns regarding the use of information provided to WFCU via our Internet site, please notify us via our feedback form.

Any changes in the WFCU web site policy statement will be promptly communicated on this page.

Privacy Policy Statement

Welcome Federal Credit Union (WFCU) recognizes the importance of our responsibility in protecting our members' private information. We want to protect the personal and financial information that you have entrusted to us. Therefore, we have developed the following privacy policy and approach that respects and addresses your needs. We will use your personal information as appropriate in the normal course of our business to provide the products and services you request.

Information We Collect

When you apply for a Credit Union account or service, we collect, retain, and use your nonpublic personal information so that we can provide the products and services you request. Nonpublic personal information about you is collected from the following sources:

Information we receive from you on applications or other forms, such as your name, address, social security number, assets, and income.
Information about your transactions with us or others, such as your account balance, payment history, and credit card usage.
Information we receive from consumer reporting agencies, such as your creditworthiness and credit history.
Information obtained when verifying the information you provide on an application or other forms, such as from your current or past employers or from other institutions where you conduct financial transactions.
Information about your transactions with nonaffiliated third parties.

Information We Share

To provide you with competitive financial products and superior service, we share information within WFCU and give information on a limited basis to our external service providers who help us deliver products such as printed checks, ATM and debit cards, and insurance products/services.

We may disclose nonpublic personal information about our members and former members as permitted by law. We do not and will not sell or provide personal information to third parties for independent use. We may disclose part or all of the information we collect about you with nonaffiliated third parties who provide processing or servicing for your transactions through the Credit Union. This would include, for example:

Disclosures in connection with processing, servicing or maintaining records related to financial products or services including, but not limited to, Virtual Branch, Tellerline, debit cards, ATM cards, and loans.
Disclosures that are required, usual, or appropriate to provide confirmations, records, or information on financial services or products involving your agents or brokers;
All disclosures otherwise necessary to effect, administer, or enforce transactions that you request or authorize.
Financial service providers, such as those that provide mortgage, securities, brokerage, and insurance services.
We may also disclose information we collect about you under other circumstances as permitted or required by law. These disclosures typically include information required to process transactions on your behalf, conduct the operations of our Credit Union, or protect the security of our financial records.

Information We Share For Marketing Purposes

We may disclose the information we collect about you to companies that cooperate with us as part of marketing programs or other services. To protect our members' privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of the information we provide. We do not permit these companies to sell the information we provide to them to other third parties. They are prohibited from disclosing or using the information for any purpose other than carrying out the marketing programs or other services requested by the Credit Union.

If you prefer that we do not disclose nonpublic personal information about you to nonaffiliated third parties that perform marketing services on our behalf or other financial institutions with whom we have joint marketing agreements, you may "opt out" of those disclosures. That is, you may direct us not to make those disclosures (other than disclosures permitted by law). If you wish to opt out, please phone us toll-free at 1-888-932-8148 or phone 919-483-1648. (Note: When an account owner chooses to opt out, the request is on the behalf of all joint account owners.) Once we receive your request, we have a reasonable amount of time to stop the disclosures.

Disclosure of Information About Former Members

If you decide to terminate your membership with WFCU, we will adhere to the privacy policies and practices as described in this notice and will not share information we have collected about you, except as permitted or required by law.

How We Protect Your Information

WFCU restricts access to your nonpublic personal and account information to those employees who have specific business purposes in utilizing your data. Our employees are trained in the importance of maintaining confidentiality and member privacy. We maintain physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices to safeguard your nonpublic personal information. Protecting your privacy is an ongoing process. We will continue to review the measures we take to safeguard your personal information.

If you have questions, please phone us toll-free at 1-888-WFCU14U (1-888-932-8148) or phone 919-474-3240.