Careers

New Positions at Welcome Credit Union

MEMBER SERVICE REPRESENTATIVE

Welcome Federal Credit Union’s Zebulon Branch Gannon Avenue is looking for an energetic, high-performing, goal-oriented individual to actively assist in building financial relationships with members.

Essential Functions:

  • Processes all requests from members including, but not limited to, transfers, loan payments, withdrawals, check requests, line of credit advances, and address
  • Communicates with members regarding transactions relating to their accounts (ex. overdrafts, Courtesy Pay, account closings, charges and fees, transfer of funds, pre-authorized drafts, direct deposit or payroll deduction, )
  • Responds to members’ concerns, problems, and complaints and/or directs them to the proper person for specific information and assistance. Assists members in reconciling their
  • Processes loan payments and deposits. Cashes checks and processes withdrawals. Verifies amounts and examines checks for proper endorsement and negotiability. Recognizes currency characteristics and detects
  • Cross-sells WFCU services by promoting and explaining programs to qualified members based on the member’s current situation and individual
  • Opens new accounts and services existing accounts in accordance with WFCU policies and Sets up new account files and provides members with all required information and disclosures.
  • Balances Teller drawer daily including cash, checks, stamps and Reports any discrepancies to the Branch Manager.
  • Represents WFCU to members in a courteous and professional manner and provides prompt, efficient, and accurate service in the processing of

Knowledge, Skills & Abilities:

  • High School degree required; Associate’s degree preferred and minimum of one year work experience in a payroll/accounting/banking role, including data entry, customer service, and problem
  • Previous cash-handling experience
  • Computer proficiency and technical aptitude with knowledge of MS Office
  • Ability to articulate ideas clearly (both written and orally), listen accurately,  and  establish  personal rapport with people from a variety of
  • Ability to effectively multi-task in a fast paced environment with attention to accuracy and

How to Apply: