Testimonials

There’s no better evidence of a great member experience than positive feedback. At Welcome Credit Union, our loyal members rank us high for member experience, ease of doing business, and how we’ve helped them achieve their financial goals.


Share Your Story

  • We’re thrilled with our new car loan experience at Welcome FCU! Securing a 5 percent rate was fantastic, and Loris provided exceptional service. They understood our needs, made the process  smooth and quick, and accommodated our busy schedules. Thanks to Loris and the team, we’ll definitely be recommending Welcome FCU to others!

    Aditi and Govinda
  • I am a long-time customer of this credit union. The staff are friendly, professional and very helpful. I would recommend this credit union to anyone looking for good rates and helpful staff.

    Alice C.
  • I’ve been a member of Welcome FCU for 20 years and have taken out multiple loans with Welcome. Patricia Wright at the Henderson Branch has been helping me over the years with excellent member service. I love the convenience that Welcome provides me. Thank you to Patricia for always making me feel like a valued member!

    Aron T.
  • Their staff are always patient and professional.

    Bernard J.
  • I have had a great experience each time I have dealt with Welcome FCU, responsive, fast, and efficient. Easy Breezy.

    Calvin B.
  • I have been a long-time member of the Welcome Federal Credit Union, ever since my early Burroughs-Welcome days in 1982. Forty years ago! I have enjoyed many different exotic car loans utilizing Welcome’s lowest competitive APR interest rates and life insurance protection on those loans. It never hurts to just give Welcome a look, listen, and try!

    Chris C.
  • Diana and Loris were very knowledgeable and helpful for helping me open an account and gave me clear instructions for mortgage and HELOC options. I have high regard for the team.

    Dhruv S.
  • I have done business with them for 19 years and they are the Best hands down!

    Eddie B.
  • I was having a hard time finding a land only loan in NC, until I found Welcome Federal. I made one phone call to the Zebulon branch and found Gail Cone. Gail has been an absolute dream to work with! She answered every question, quick to respond, and has demonstrated the definition of outstanding customer service. Thank you, Gail & Welcome Federal.

    Emily S.
  • I’m incredibly grateful to the team at Welcome FCU, who helped me purchase my 2023 Silverado 2500 and a 2023 Blackjack boat! The process was simple, thanks to the outstanding customer service from the Greenville team. Liz and Raldy helped get me a great rate. My family and I can’t wait to enjoy our new boat all summer!

    Jacob I.
  • Welcome Federal Credit Union meets all my banking needs.

    Thomas was very helpful and knowledgeable.

    Jason H.
  • I’ve been here for 26 years and any time that I need the credit union for anything they are helpful and they are here for us.

    Jean
  • Thomas Boone helped me choose a CD in the Morrisville branch yesterday. He took time with me and helped me think through the benefits of different forms of saving plans. He was thorough, patient, and very friendly.

    Thanks, Thomas!

    Jeanne T.
  • As a FedEx Employees Credit Union member needing to do some “in-person” interacting and discussing of accounts I looked to the chat/text service online through Welcome for some questions on whether or not they could assist me at their location closest to me. I was told to leave my name and phone number so that a representative would get back to me via text and I was impressed at the amount of time on a Friday afternoon it took for the associate to get back to me and give me ALL of the answers I needed to my many questions; especially because I am not a direct member of their credit union.

    Jennifer L.
  • Extremely professional, friendly and helpful. Sharon explained everything and was so pleasant to deal with. So nice to work with a bank that genuinely seems to want your business. Very refreshing, especially in today’s world. Thank you Welcome.

    Jim H.
  • It was my first time shopping for an Auto Loan and Welcome CU was able to offer me a product no other bank or credit union could come close to. And beyond that Donna was very easy to work with and got me squared away quickly. I look forward to working with Welcome CU in the future!

    Joseph C.
  • I’ve been a proud member of WFCU since 1990, and throughout the years, they’ve been my trusted partner for financing. With the help of WFCU, I’ve financed a total of six cars and a truck.

    Donna LishLaFontant and the entire Welcome team have consistently exemplified top-notch service. Their courtesy, professionalism, and responsiveness have been unwavering. I can confidently  say that I’ve never encountered a negative interaction in all my years.

    Kevin
  • I love my experience so far with Welcome.

    Thank you, Diana, for your excellent customer service.

    Leola B.
  • Courtesy is the best way to describe the experience at the branch!

    Luis C.
  • Liz was EXCELLENT! She advocated for us and let us know that a dealership was being untruthful, which saved us a lot of money in the long run and from us buying a car that was being seriously misrepresented.

    Lynn P.
  • Thomas Boone has been incredibly helpful, knowledgeable, friendly, and quick to respond throughout this process. The process itself has been very easy and efficient.

    Nellie C.
  • Just a phone call away. Much better than these corporate banks.

    Pawan K.
  • Thomas made me feel very welcomed. Very friendly and great service.

    Roman K
  • I’m always happy with the customer service I receive from Welcome Federal Credit Union.

    Sandra M.
  • In an individual consumer market with limited land loan options, WFCU provided us with knowledgeable, flexible, and exceptional service. WFCU was extremely resourceful in meeting our unique needs and circumstances and they were able to customize a loan program that met our deadlines and repayment capabilities. Their consistent follow-up and guidance brought our stress level down to nearly ZERO as we closed on time despite delays caused by outside influences. We weren’t just another loan to WFCU, we were a welcomed customer.

    Sorelis and Herbert R.
  • Excellent customer service. Cindy G. answered my web inquiry and was just a wealth of information. She was knowledgeable about the loan type I was looking for, gave me all the disclosures, answered all of my questions and offered to talk to another family member for me if needed. What a pleasure to talk to someone who actually takes the time to give great customer service. Cindy you are an asset to your company. THANK YOU.

    Stacey G.
  • Are you in the market for purchasing a car? Whether you are buying new or used or seeking to refinance your auto loan from another lender, Welcome Federal Credit Union believes a car payment should never cramp your style. I recently purchased a new car, and it was a quick and easy approvals process. Call Welcome today and don’t wait. They offer low-rate and hassle-free auto loans with terms up to 84 months.

    Terry
  • If you’re looking for a local bank who have employees that care and are friendly as well as rates on loans you cannot beat with a traditional bank….do not hesitate to become a member! Cindy helped me during my time at the branch and I could not be more satisfied! A++

    Travis M.
  • I love being a member of Welcome FCU. The ladies always greet me with radiant smiles. They’re very accommodating when assisting me with my financial needs. I love them, and I thank God for such wonderful employees who make the members feel like VIPS! 

    Wanda N.

Are You a Raving Fan of Welcome Credit Union?

We have those who love us for lower rates on loans, higher yields on savings, and providing top notch financial guidance. Then there are others who discovered the difference a not-for-profit financial cooperative can make that the big boy banks simply can’t or won’t do.

We’d love to hear your story. Share your own Welcome Credit Union experience!

    Please be advised that the Henderson branch will be closed on Tuesday, July 16, and Wednesday, July 17 and be open from 7:30 - noon on Thursday, July 18, and Friday, July 19.

     Exciting news: your enhanced e-statement will be delivered soon!  

    Please be advised of our holiday hours for Independence Day: all WFCU branches will be closed on Thursday, July 4. 

    Now is the time to get the best returns on your cash with higher interest rates on your Certificate & Money Market accounts!   

    Welcome Federal Credit Union will be closed on Monday, September 2 in observance of Labor Day.

    Now is the time to get the best returns on your cash with higher interest rates on your Certificate & Money Market accounts!   

    Welcome Federal Credit Union will be closed on Monday, October 14 in observance of Columbus Day. 

    Now is the time to get the best returns on your cash with higher interest rates on your Certificate and Money Market accounts!

    Welcome Federal Credit Union will be closed on Monday, November 11 in observance of Veterans Day.

    Now is the time to get the best returns on your cash with higher interest rates on your Certificate & Money Market accounts!   

    Welcome Federal Credit Union will be closed for the Thanksgiving Holiday on November 28 & 29, 2024.

    Now is the time to get the best returns on your cash with higher interest rates on your Certificate & Money Market accounts!   

    As we close out 2024 and think forward to 2025, WFCU would like to wish all of our members and their families a wonderful holiday season and a prosperous New Year! Please be advised of our holiday schedule.

    Attention Members: Please be advised the Henderson Branch will be closing at 12:30 today, Friday, May 31st.

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