It was my first time shopping for an Auto Loan and Welcome CU was able to offer me a product no other bank or credit union could come close to. And beyond that Donna was very easy to work with and got me squared away quickly. I look forward to working with Welcome CU in the future!
There’s no better evidence of a great member experience than positive feedback. At Welcome Credit Union, our loyal members rank us high for member experience, ease of doing business, and how we’ve helped them achieve their financial goals.
Just a phone call away. Much better than these corporate banks.
I was having a hard time finding a land only loan in NC, until I found Welcome Federal. I made one phone call to the Zebulon branch and found Gail Cone. Gail has been an absolute dream to work with! She answered every question, quick to respond, and has demonstrated the definition of outstanding customer service. Thank you, Gail & Welcome Federal.
Diana and Loris were very knowledgeable and helpful for helping me open an account and gave me clear instructions for mortgage and HELOC options. I have high regard for the team.
As a FedEx Employees Credit Union member needing to do some “in-person” interacting and discussing of accounts I looked to the chat/text service online through Welcome for some questions on whether or not they could assist me at their location closest to me. I was told to leave my name and phone number so that a representative would get back to me via text and I was impressed at the amount of time on a Friday afternoon it took for the associate to get back to me and give me ALL of the answers I needed to my many questions; especially because I am not a direct member of their credit union.
If you’re looking for a local bank who have employees that care and are friendly as well as rates on loans you cannot beat with a traditional bank….do not hesitate to become a member! Cindy helped me during my time at the branch and I could not be more satisfied! A++
Excellent customer service. Cindy G. answered my web inquiry and was just a wealth of information. She was knowledgeable about the loan type I was looking for, gave me all the disclosures, answered all of my questions and offered to talk to another family member for me if needed. What a pleasure to talk to someone who actually takes the time to give great customer service. Cindy you are an asset to your company. THANK YOU.
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“Welcome provides the best loan options.” – Stephanie D.“I like the personal touch they provide!” – Melissa R.
Are You a Raving Fan of Welcome Credit Union?
We have those who love us for lower rates on loans, higher yields on savings, and providing top notch financial guidance. Then there are others who discovered the difference a not-for-profit financial cooperative can make that the big boy banks simply can’t or won’t do.
We’d love to hear your story. Share your own Welcome Credit Union experience!