Security & Fraud

Security & Fraud

Welcome Credit Union pledges to protect your privacy online. Virtual branch (online banking) and our mobile app are not just convenient and simple, but comply with rigorous cybersecurity regulations and multifactor authentication tools, including biometric logins.

While we offer an array of value-added features and services, site surveillance and transaction monitoring, it’s important that you know Welcome Credit Union will never ask you to provide confidential information (your account number, Social Security number, name, address, password, etc.) in emails or text messages.

For your protection, our fraud detection system, Neural Network, helps track potentially fraudulent activity on your debit card. However, should you suspect suspicious account activity, be sure to monitor your statements closely and immediately report any transactions you don’t recognize to Phone (888) 932-8148.

You can aid in keeping your credit union accounts secure by:

  • Creating strong passwords (numbers, upper and lowercase letters, various symbols, etc.)
  • Change your passwords periodically
  • Protect your PC with anti-virus software and spyware
  • Go paperless with Welcome’s e-Statements and Bill Pay
  • Only shop on trusted, secure websites
  • Be on the lookout for suspicious emails

Welcome Federal Credit Union will be closed on Monday, June 19 in observance of Juneteenth.

Please be advised of our holiday hours for Independence Day: all WFCU branches will be closed on Tuesday, July 4. The Zebulon-GSK branch will be closed July 3 - July 7.

The Zebulon-GSK branch will be closed July 3 - July 7 for the Independence Day holiday.

Now is the time to get the best returns on your cash with higher interest rates on your Certificate & Money Market accounts!   

Welcome Federal Credit Union will be closed on Monday, September 4 in observance of Labor Day.

Now is the time to get the best returns on your cash with higher interest rates on your Certificate & Money Market accounts!   

Welcome Federal Credit Union will be closed on Monday, October 9 in observance of Columbus Day.

Now is the time to get the best returns on your cash with higher interest rates on your Certificate & Money Market accounts!   

Welcome Federal Credit Union will be closed on Friday, November 10 in observance of Veterans Day.

Now is the time to get the best returns on your cash with higher interest rates on your Certificate & Money Market accounts!   

Welcome Federal Credit Union will be closed for the Thanksgiving Holiday on November 23 & 24, 2023.

Now is the time to get the best returns on your cash with higher interest rates on your Certificate & Money Market accounts!   

As we close out 2023 and think forward to 2024, WFCU would like to wish all of our members and their families a wonderful holiday season and a prosperous New Year! Please be advised of our holiday schedule.

Now is the time to get the best returns on your cash with higher interest rates on your Certificate & Money Market accounts!   

Now is the time to get the best returns on your cash with higher interest rates on your Certificate & Money Market accounts!   

Now is the time to get the best returns on your cash with higher interest rates on your Certificate & Money Market accounts!