Security & Fraud

Security & Fraud

Welcome Credit Union pledges to protect your privacy online. Virtual branch (online banking) and our mobile app are not just convenient and simple, but comply with rigorous cybersecurity regulations and multifactor authentication tools, including biometric logins.

While we offer an array of value-added features and services, site surveillance and transaction monitoring, it’s important that you know Welcome Credit Union will never ask you to provide confidential information (your account number, Social Security number, name, address, password, etc.) in emails or text messages.

For your protection, our fraud detection system, Neural Network, helps track potentially fraudulent activity on your debit card. However, should you suspect suspicious account activity, be sure to monitor your statements closely and immediately report any transactions you don’t recognize to Phone (888) 932-8148.

You can aid in keeping your credit union accounts secure by:

  • Creating strong passwords (numbers, upper and lowercase letters, various symbols, etc.)
  • Change your passwords periodically
  • Protect your PC with anti-virus software and spyware
  • Go paperless with Welcome’s e-Statements and Bill Pay
  • Only shop on trusted, secure websites
  • Be on the lookout for suspicious emails

WFCU Annual Meeting - For Members Only - Mark Your Calendars: Wednesday, May 22

Now is the time to get the best returns on your cash with higher interest rates on your Certificate and Money Market accounts!

Welcome Federal Credit Union will be closed on Monday, May 27 in observance of Memorial Day.

Now is the time to get the best returns on your cash with higher interest rates on your Certificate and Money Market accounts!

Welcome Federal Credit Union will be closed on Wednesday, June 19 in observance of Juneteenth.

Now is the time to get the best returns on your cash with higher interest rates on your Certificate & Money Market accounts!   

Please be advised of our holiday hours for Independence Day: all WFCU branches will be closed on Thursday, July 4. The Zebulon-GSK branch will be closed July 1 - July 5.

Now is the time to get the best returns on your cash with higher interest rates on your Certificate & Money Market accounts!   

Welcome Federal Credit Union will be closed on Monday, September 2 in observance of Labor Day.

Now is the time to get the best returns on your cash with higher interest rates on your Certificate & Money Market accounts!   

Welcome Federal Credit Union will be closed on Monday, October 14 in observance of Columbus Day. 

Now is the time to get the best returns on your cash with higher interest rates on your Certificate and Money Market accounts!

Welcome Federal Credit Union will be closed on Monday, November 11 in observance of Veterans Day.

Now is the time to get the best returns on your cash with higher interest rates on your Certificate & Money Market accounts!   

Welcome Federal Credit Union will be closed for the Thanksgiving Holiday on November 28 & 29, 2024.

Now is the time to get the best returns on your cash with higher interest rates on your Certificate & Money Market accounts!   

As we close out 2024 and think forward to 2025, WFCU would like to wish all of our members and their families a wonderful holiday season and a prosperous New Year! Please be advised of our holiday schedule.

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